1805 Lincoln Way East, Chambersburg, PA

Business Hours

Mon - Fri 8:00 AM – 5:00 PM

Call Us

717.267.1340

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1805 Lincoln Way East, Chambersburg, PA

Remote Support

REMOTE SUPPORT FOR APPLE AND WINDOWS DEVICES

It’s as easy as 1, 2, 3

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Remote Support for Mac

SELECT MAC

SELECT WINDOWS

DIRECTIONS FOR REMOTE SUPPORT ON MAC

STEP 1: Click the button to the right to download the TeamViewer program.

Remote Support Max Step 1

STEP 2: On a Mac computer, using Safari, look for the downloads button at the top right of your Safari window. Click the Downloads button to show your recent downloads.

Remote Support Mac Step 2

STEP 3: Double click the TeamViewerQS downloaded file and which should launch a new TeamViewerQS window.

Remote Support Mac Step 3

STEP 4: In the TeamViewerQS window, Double click the ‘TeamViewer Quicksupport.app’ to launch the program.

Remote Support Mac Step 4

STEP 5: Once the program is launched, call Sunrise Computers at 717.267.1340 with ‘Your ID’ and ‘Password’, provided in the app, along with your credit card information.

Remote Support Mac Step 5

DIRECTIONS FOR REMOTE SUPPORT ON WINDOWS

STEP 1: Click the button to the right to download the TeamViewer program.

Remote Support Max Step 1

STEP 2: On a Windows computer, if using Internet Explorer, you should see a message window pop up prompting you to “Run”, “Save” or “Cancel” the download. Click the “Run” button.

Remote Support Windows Step 2

STEP 3: The TeamViewer will download and start running. When prompted with the “User Account Control” window asking if you are sure you want to allow the program to make changes to your computer. Click “Yes”.

Remote Support Windows Step 3

STEP 4: Once the program is launched, call Sunrise Computers at 717.267.1340 with ‘Your ID’ and ‘Password’, provided in the app, along with your credit card information.

Remote Support Windows Step 4

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Have questions? We’re happy to answer them. Reach out and we’ll get back to you.