Sunrise Computer and Electronics Online Sales Return Policy
Return policy for Online Orders only:
To return a product to Sunrise Computers and Electronics, you must obtain a return authorization within 15 days from the original invoice date. Please call us at 1(717) 267-1340 or 1(800)729-5678 to obtain such authorization. Sunrise Computers and Electronics will not accept returns and cannot be liable for goods returned without prior authorization.
The customer is solely responsible for shipping any returned product to Sunrise Computers and Electronics. The customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. The customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.
The customer agrees that all returned products will be 100% complete, in re-sellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Sunrise Computers and Electronics Return Procedure will be breached and Sunrise Computers and Electronics may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
Sunrise Computers and Electronics will not refund to the customer the original shipping charges. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement.
Software Return Policy:
Software may only be returned for refund within 15 days of the invoice date if the package is unopened and untampered with. Opened software cannot be returned for refund under any reason other than a damaged or defective disc, which may be exchanged for an identical replacement only.
Sunrise Computer and Electronics Online Sales Return Policy A 15% restocking fee will be added to returns. Shipping charges are non-refundable. No refunds after 15 days.